In doing just that, the approach gives time back to employees to focus on their core jobs. This proactive approach to device and consumables management ensures that equipment is always up and ready to do its part in caring for patients. Lexmark handles all device management and maintenance, including replenishing toner and other consumables automatically based on alerts triggered by the devices themselves. “With our growth plans, we could also predict that these metrics were going to trend in the wrong direction, unless we took action.” Solution Boosting productivity and cutting wasteĪs a business assessment by Mainstay showed, MSH has seen clear financial and productivity benefits from the move to a Lexmark-based MPS approach and physician order management solution. We could clearly see that there was a significant cost savings and cost avoidance opportunity for us,” said Pemberton. Strain on the hospital’s printing infrastructure would only increase, hospital administrators reasoned, as they looked ahead to the hospital’s expansion that would almost double the size of the facility. “Many of the printers were approaching a decade in age and we were not actively managing or maintaining the fleet.” “With our existing printer fleet, we did not have a good understanding of what we were printing or how much we were spending,” said Tim Pemberton, chief information officer at Markham Stouffville Hospital. Meanwhile, business as usual slowed to a crawl.
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Toner often ran out unexpectedly, prompting late-night calls to security to retrieve just the right part number from a central storage room and deliver it to the right nursing station so that clinicians could change out the depleted cartridge. Replacing supplies like toner and other consumables also posed problems. Security was also a concern, as employees sent print jobs but forgot to pick them up, potentially exposing confidential information to unauthorized users. Nearly 80% of the devices were at least five-years old, and only 60% of the devices were connected to the hospital’s data network, limiting their usefulness and thwarting the hospital’s need for data about employee printing habits and device operation history upon which to make decisions. Print volumes were steadily rising at the time and putting increasing pressure on the hospital’s aging fleet of more than 250 printers and output devices, which had amassed 70 different models from seven vendors. Confronting the challenge of rising print volume MSH sought to achieve these goals and more as it planned for a massive expansion, assessed its enterprise output environment and physician order process and the associated cost trends.
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While paper and printing processes can’t be eliminated entirely, they can be significantly streamlined to help reduce or avoid costs and accelerate critical clinical workflows. From patient forms to physician orders to compliance reporting, MSH generates a steady stream of paper documents to keep clinical and administrative operations running smoothly. Despite the emergence of digital technologies, a large percentage of the hospital’s business processes remain paper based. Like all successful medical centers, MSH depends on an efficient clinical and business infrastructure to fuel growth and deliver the highest level of patient care. Working with Lexmark, the hospital designed and deployed a new system in which clinicians scan physician orders using a nearby Lexmark MFP and instantly transmit digital images of the physician orders to pharmacy staff.
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Improving pharmacy orderingĪfter installing the new fleet of Lexmark products, the hospital tackled its physician order system, a process that relied on hand delivering paper forms via interoffice mail from nursing stations to the pharmacy. The resulting strategy called for replacing much of MSH’s aging assortment of printers with a standardized and optimized fleet of strategically-placed multifunction products (MFP) and other output devices from Lexmark-all connected to the hospital’s data network and maintained under a comprehensive managed print services (MPS) agreement with Lexmark. Tim Pemberton Chief Information Officer Updating an aging device fleet Together, we have truly made a difference that will continue to yield benefits for MSH and its patients for years to come. What we value most about working with Lexmark is its commitment to helping us achieve our goals.